Two clear protections: a 45-day return window and a two-year limited manufacturing warranty.

Last updated: July 21, 2026

Two levels of protection

• 45-day return: for an eligible change of mind, subject to the return conditions below.
• 2-year limited manufacturing warranty: for a genuine manufacturing defect confirmed through review.

A return and a warranty claim are different. Return eligibility applies when the customer changes their mind and requires the item to remain unused, unworn and in its original closed and sealed packaging. Warranty coverage applies only when a genuine manufacturing defect is confirmed and may be reviewed after normal use.

45-day returns

An eligible change-of-mind return request must be submitted within 45 days after the recorded delivery date. The item must remain unused, unworn, unwashed, unaltered and in its original condition. The original packaging must remain closed and sealed, with all security seals, protective materials, accessories and any included documents intact.

The closed-and-sealed packaging requirement applies to change-of-mind returns. It does not prevent a customer from submitting a genuine defect, damaged-item or incorrect-item claim under this warranty or mandatory law.

2-year limited manufacturing warranty

ZETHECH provides a two-year limited commercial warranty from the recorded delivery date for manufacturing defects confirmed through evidence or physical inspection.

Examples of issues that may be covered

• A stone becoming loose or falling out because of a setting or manufacturing defect.
• A clasp that does not close correctly from delivery, or fails under normal use because of a manufacturing defect.
• A solder joint or structural connection opening without unusual force, impact or misuse.
• An item arriving with a genuine manufacturing defect.

Incorrect or different item

An item that arrives incorrect or materially different from the item ordered is reviewed as an order issue, separately from the manufacturing warranty. Contact Client Care with photographs of the item, packaging and shipping label.

What is not covered

• Scratches, cosmetic changes or normal wear and tear.
• Damage caused by misuse, improper care or improper storage.
• Damage caused by a fall, impact, pressure, accident or abnormal force.
• Loss or theft.
• Unauthorized repair, resizing, alteration or modification.

Every warranty request is reviewed

Warranty approval is not automatic. ZETHECH Client Care may review the order record and request clear photographs, video or return of the item for physical inspection. Do not send an item before receiving written return instructions.

Resolution after approval

If ZETHECH confirms a genuine manufacturing defect, ZETHECH may, at its discretion and subject to applicable law, repair the item, replace it with the same or an equivalent item, issue store credit or provide a refund. The appropriate resolution depends on the nature of the defect, product availability and the circumstances of the claim.

Start a request

Contact ZETHECH Client Care with the order number, product name and a concise description. Include clear photographs or video when available.

This commercial warranty is additional to, and does not reduce, mandatory consumer rights under applicable law.