Shipping Policy

Last updated: July 28, 2026

This policy explains order processing, dispatch, tracking, international fulfillment, customs, delivery estimates, delays and shipping claims.

Nothing in this policy excludes or limits a mandatory delivery, cancellation, refund, conformity or defective-goods right.

1. Shipping Destinations

Current shipping destinations, available products, delivery methods, prices and restrictions are displayed at checkout and may change.

The ability to select an address does not guarantee that every product or delivery service is available for that destination.

If an order cannot legally or operationally be fulfilled to the selected destination, ZETHECH may reject or cancel it and return any amount collected for the affected product.

2. Order Acceptance

Submitting an order is an offer to purchase.

An automated order acknowledgment confirms that ZETHECH received the order. It does not necessarily confirm final acceptance.

Subject to applicable law, an order is accepted when payment is approved and ZETHECH confirms processing or dispatch.

ZETHECH may reject or cancel an order before acceptance because of:

• Unavailable stock.

• A clear pricing or product-listing error.

• Payment failure.

• Suspected fraud or unauthorized payment.

• An incomplete or unsupported delivery address.

• Sanctions, export or import restrictions.

• Product or destination restrictions.

• Another legal or operational reason.

Any amount collected for a cancelled item will be returned.

3. Processing Time

Standard orders generally require 1–3 business days before dispatch.

Processing may include:

• Payment verification.

• Fraud and security review.

• Address verification.

• Product preparation.

• Quality inspection.

• Packaging.

• Production or fulfillment-partner handoff.

Weekends, public holidays, customization, resizing, engraving, supplier constraints, unusual demand or security review may extend processing time.

If a product page, checkout, order confirmation or written message states a different processing or production estimate for the selected product, the more specific estimate applies.

4. Estimated Delivery Time After Dispatch

Estimated transit times after dispatch are generally:

• United States: 7–14 business days.

• Europe and the United Kingdom: 7–14 business days, and in some cases up to approximately 20 business days.

• Israel and other supported destinations: 10–20 business days unless a different estimate is displayed.

Delivery times are good-faith estimates and are not guaranteed dates unless ZETHECH expressly agrees to a guaranteed delivery date in writing.

Timing may be affected by:

• Destination.

• Carrier performance.

• Customs processing.

• Local postal services.

• Security checks.

• Public holidays.

• Weather.

• Strikes.

• Governmental action.

• Events outside ZETHECH’s reasonable control.

Any agreed or mandatory statutory delivery deadline remains applicable.

5. International Fulfillment and Split Shipments

Products may be shipped from international production, artisan, supplier or fulfillment locations.

Products from the same order may arrive in separate parcels when they are prepared or dispatched from different locations.

Separate tracking numbers may be provided.

ZETHECH remains the seller for orders placed directly through zethech.com, even when a third party assists with production, fulfillment or delivery.

6. Tracking

Tracking information is provided when available for the selected delivery method.

Tracking may require approximately 24–72 hours after dispatch to begin displaying movement.

A temporary lack of tracking updates does not automatically mean that the parcel is lost.

Contact ZETHECH if the estimated delivery period has passed without meaningful tracking progress.

7. Delivery and Transfer of Risk

For consumer orders, the risk of accidental loss or damage passes at the time required by applicable law, generally when the customer or a person designated by the customer physically receives the products.

ZETHECH does not apply a blanket transfer-of-risk-at-dispatch rule where consumer law prohibits it.

A carrier delivery scan is evidence of delivery but is not conclusive where the customer provides reliable contrary evidence.

8. Customer Address Responsibilities

The customer must provide complete and accurate delivery information, including:

• Recipient name.

• Street and house number.

• Apartment, unit or access details.

• City.

• Postal code.

• Country.

• Phone number.

• Any information required by local carriers or customs.

Contact ZETHECH immediately if an address correction is needed.

Address changes cannot be guaranteed after processing or dispatch.

Reasonable additional costs caused solely by incorrect or incomplete customer-provided information may be charged or deducted where permitted by law.

9. Customs, Duties and Taxes

International orders may be subject to:

• VAT or GST.

• Customs duties.

• Import taxes.

• Brokerage charges.

• Carrier processing fees.

• Other local charges.

Unless checkout expressly states that these charges are included, they are normally the customer’s responsibility.

ZETHECH does not control customs decisions, charges or processing times.

Any mandatory pre-contract tax, duty or pricing disclosure requirements remain applicable.

10. Failed Delivery, Refusal and Non-Collection

If a parcel is returned because of:

• An incorrect or incomplete address.

• Delivery refusal.

• Failed delivery attempts.

• Failure to collect the parcel.

• Failure to pay required import charges.

ZETHECH will inspect the returned parcel and applicable law before determining whether reshipment or refund is available.

Reasonable return, storage, duty, handling or reshipment costs caused by the customer may be deducted or charged only where permitted by law.

Refusing or failing to collect a parcel does not automatically remove a statutory cancellation right. It also does not automatically guarantee a full refund where lawful recoverable costs apply.

11. Lost Parcels

Contact ZETHECH promptly if tracking has not progressed or the parcel has not arrived after the applicable estimated delivery period.

ZETHECH may request:

• Order and tracking details.

• Confirmation of the delivery address.

• Identity verification.

• A signed non-receipt declaration.

• Cooperation with the carrier investigation.

• Other reasonable evidence.

ZETHECH will provide the replacement, refund or other remedy required by applicable law after completing the necessary investigation.

12. Damaged, Incorrect or Incomplete Orders

Inspect the order promptly after delivery.

Where reasonably possible, report visible shipping damage, an incorrect item, missing components or packaging tampering within 48 hours.

Provide photographs or video showing:

• The complete product.

• The affected area.

• The outer parcel.

• The internal packaging.

• The shipping label.

• All received components.

Failure to report within 48 hours does not automatically remove a mandatory consumer right or valid Limited Warranty claim.

Preserve the product, parcel, labels and packaging until ZETHECH confirms that they are no longer required.

13. Delivery Delays

If ZETHECH becomes aware of a material delay, it may provide an updated estimate.

If an order cannot be delivered within an agreed or legally relevant period, ZETHECH will provide the notice, opportunity to agree to a revised date, cancellation option or refund required by applicable law.

Customer silence will not be treated as agreement to a new delivery date where affirmative consent is legally required.

14. Events Outside Reasonable Control

Weather, carrier disruption, customs action, strikes, security events, war, governmental measures, public-health events and other circumstances outside reasonable control may delay performance.

Any exclusion of liability applies only to the extent permitted by law.

ZETHECH will still provide any cancellation, replacement or refund remedy required when an agreed or mandatory delivery deadline is not met.

15. Returns After Delivery

Change-of-mind returns, incorrect orders, defective products and non-conforming goods are governed by the ZETHECH Return & Refund Policy and the ZETHECH 2-Year Limited Warranty.

Do not send a product to an address printed on a supplier parcel or to any unconfirmed address.

16. Contact

Email: Zethech1@gmail.com
Phone / WhatsApp: +972-50-868-8236

Include the order number, purchaser name, recipient name, delivery address and tracking details.