Return & Refund Policy

Last updated: July 28, 2026

ZETHECH offers a 45-Day Voluntary Return Extension for eligible standard items. This is an additional commercial benefit and is not a no-questions-asked, risk-free or unconditional return guarantee.

Nothing in this policy excludes, restricts, delays or limits any cancellation, withdrawal, delivery, conformity, defective-goods, legal-guarantee or other consumer right that cannot lawfully be excluded.

1. Mandatory Consumer Rights

Mandatory rights are assessed separately from the voluntary 45-day return benefit.

Failure to satisfy a voluntary return condition does not automatically remove a separate statutory right relating to:

• A defective or non-conforming product.

• An incorrect product.

• A materially misdescribed product.

• Shipping damage.

• Missing components.

• Failure to deliver.

• Another protected ground under applicable law.

A statutory cancellation notice is not invalid merely because ZETHECH has not yet issued return authorization.

2. 45-Day Voluntary Return Extension

For an eligible standard item purchased directly from ZETHECH, the customer must submit a clear written return request no later than 45 calendar days after recorded delivery.

The voluntary return benefit applies only when all relevant conditions below are satisfied:

1. The request identifies the original purchaser, order number, product and selected option.

2. Reasonable proof of purchase is provided.

3. The item was only briefly tried on indoors to assess size, fit and appearance.

4. The item was not worn during ordinary daily use, outside the home, at an event, while sleeping, bathing, swimming, exercising, cleaning or performing manual work.

5. The item is authentic, clean, complete and unaltered.

6. The item has no scratches, dents, bending, deformation, residue, scent, cosmetics, hair, tarnish, customer-caused discoloration, damaged settings, missing stones, stretched links, damaged clasps or other evidence of use or loss of value.

7. Security tags, tamper indicators and product seals remain attached and intact, except where removal was reasonably necessary to exercise a mandatory inspection right.

8. All boxes, pouches, certificates, grading documents, accessories, labels and promotional gifts supplied with the order are returned.

9. The item has not been engraved, resized, repaired, polished, soldered, opened, modified or altered by the customer or a third party.

10. The customer obtains written return instructions and uses only the designated return address.

11. The item is dispatched within the period stated in the return instructions, normally within 7 calendar days and no later than 14 calendar days after the instructions are issued, unless ZETHECH agrees otherwise or applicable law provides a different period.

12. The item is securely packaged and sent using a trackable and adequately insured shipping service.

If a voluntary return condition is not satisfied, ZETHECH may refuse the voluntary commercial return or apply a documented lawful deduction. This does not determine the outcome of a separate statutory claim.

3. Items Excluded From the Voluntary Return Extension

The following may be excluded from the voluntary return benefit where the exclusion was clearly disclosed before purchase and is permitted by applicable law:

• Gift cards.

• Personalized or engraved products.

• Bespoke or genuinely custom-made products.

• Products specially altered or resized at the customer’s request.

• Products clearly identified before purchase as excluded from the voluntary return benefit or as Final Sale.

• Products repaired, resized or altered after delivery.

• Hygiene-sensitive products supplied in legally sufficient sealed packaging after the seal has been opened, only where applicable law permits the exclusion.

A standard item that is sourced or prepared after an order is submitted is not automatically considered personalized or custom-made for statutory cancellation purposes.

An exclusion never removes rights concerning a genuine defect, shipping damage, incorrect product, non-conformity or misdescription.

4. Order Cancellation Requests

Customers may submit a cancellation request before fulfillment through the ZETHECH cancellation form, email or WhatsApp.

ZETHECH will attempt to stop the order where operationally possible. Cancellation cannot be guaranteed after the order has entered processing, production, customization, packaging or dispatch.

There is no automatic 12-hour cutoff for submitting a cancellation request.

Personalized, engraved, resized or custom-made products may become non-cancellable after work begins, but only where the exclusion is permitted by applicable law and was properly disclosed.

If the order has already been dispatched, the customer may be required to receive or return it in accordance with the applicable statutory or voluntary return procedure.

5. Return Authorization

Written return authorization is required to administer the voluntary return benefit.

Authorization:

• Is not final refund approval.

• Applies only to the identified order and product.

• Does not confirm that all eligibility conditions have been satisfied.

• Does not prevent ZETHECH from inspecting the returned product.

Parcels sent to a supplier address, an unauthorized address, cash-on-delivery or postage-due may be refused where permitted by law.

Waiting for operational return instructions does not invalidate a statutory cancellation notice already submitted validly.

6. Visible Delivery Issues

Customers are requested to inspect their order promptly.

Where reasonably possible, visible shipping damage, an incorrect product, missing components or obvious parcel tampering should be reported within 48 hours after delivery.

The customer should preserve and provide photographs or video of:

• The complete product.

• The affected area.

• The outer parcel.

• The internal packaging.

• The shipping label.

• Any missing or detached components.

Failure to report within 48 hours does not automatically waive a mandatory consumer right or a valid Limited Warranty claim.

Delay may be considered only where permitted by law and only where it materially prevents evidence preservation, verification of the delivery condition or pursuit of a carrier claim.

7. Return Shipping, Customs and Transit Risk

For a voluntary change-of-mind return, the customer is responsible, where permitted by law, for:

• Return shipping.

• Tracking.

• Adequate shipping insurance.

• Customs declarations.

• Duties.

• Brokerage charges.

• Taxes and related return expenses.

To the extent permitted by law, the customer bears the risk of loss or damage during a voluntary return until the parcel is physically delivered to the designated return location.

For a confirmed defective, damaged, incorrect or non-conforming product, ZETHECH will bear or reimburse reasonable required return costs to the extent required by applicable law.

Original outbound delivery charges are refunded only where required by law or expressly agreed by ZETHECH.

Where applicable withdrawal law requires reimbursement of outbound delivery, reimbursement may be limited to the least expensive standard delivery method offered.

8. Inspection and Authentication

Receipt of a returned parcel does not itself approve a return or refund.

ZETHECH may document and inspect:

• Product identity and authenticity.

• Serial numbers or certificate information.

• Stone and setting condition.

• Surface and plating condition.

• Completeness.

• Tags and seals.

• Packaging and accessories.

• Signs of use, wear, alteration, substitution or fraud.

A qualified jeweller, repair professional, laboratory or technical assessor may be used where reasonably necessary.

9. Diminished Value and Deductions

Where permitted by law, ZETHECH may:

• Refuse the voluntary return.

• Return the product to the customer.

• Deduct the actual documented reduction in value.

• Deduct reasonable direct costs caused by missing components, cleaning, repair, authentication or repackaging.

Under any applicable statutory withdrawal right, deductions will not exceed the reduction in value caused by handling beyond what was reasonably necessary to establish the nature, characteristics and functioning of the product.

10. Refund Processing

Approved refunds are issued to the original payment method unless another method is legally required or expressly agreed.

ZETHECH generally initiates an approved voluntary refund within 5–10 business days after inspection.

Any mandatory statutory refund deadline takes priority.

Banks, card issuers and payment providers may require additional processing time after ZETHECH submits the refund.

Shipping, customs, duties, taxes and other charges are refunded only where required by law or expressly agreed.

11. Exchanges

Exchanges depend on:

• Return eligibility.

• Product availability.

• Selected size or option.

• Customer destination.

• Applicable law.

An exchange may be processed as a return followed by a new order.

The price, shipping charge, tax and duty applicable to the replacement order may apply unless the exchange is a mandatory remedy for a defective or non-conforming product.

12. Fraud and Abuse

ZETHECH may request reasonable verification and refuse the voluntary commercial benefit where reliable evidence indicates:

• Product substitution.

• A counterfeit return.

• Intentional damage.

• False or altered evidence.

• Concealed use.

• Fabricated proof of purchase.

• Promotion abuse.

• Repeated excessive voluntary returns.

• Another fraudulent act.

ZETHECH may restrict future access to its voluntary return program where permitted by law.

Genuine mandatory consumer rights remain unaffected.

13. How to Submit a Request

Contact ZETHECH using one of the following methods:

Email: Zethech1@gmail.com
Phone / WhatsApp: +972-50-868-8236

Include:

• Purchaser name.

• Order number.

• Email used at checkout.

• Product and selected option.

• Reason for the request.

• Current product condition.

• Relevant photographs or video where applicable.

Do not send a product before receiving the designated return address and written instructions.