Last updated: July 21, 2026
This policy explains the voluntary return program offered by ZETHECH. It is additional to, and does not reduce, mandatory consumer rights under applicable law.
Returns and warranty are different
- Return: the customer changed their mind. An eligible request must be submitted within 45 days and the item must satisfy all return-condition requirements.
- Warranty: there is a genuine manufacturing defect. A verified defect may be covered for two years from the recorded delivery date and is reviewed separately.
The closed-and-sealed packaging condition applies to change-of-mind returns. It does not prevent a customer from submitting a genuine defect, damaged-item or incorrect-item claim.
45-day return window
An eligible return request must be submitted within 45 days after the recorded delivery date. Contact ZETHECH Client Care and receive written return instructions before sending any item.
Required condition
For a change-of-mind return, the item must be unused, unworn, unwashed, unaltered and in its original condition. The original packaging must remain closed and sealed. Security tags, seals, protective materials, accessories and any included certificate or product document must remain intact.
An item showing wear, scratches, damage, alteration, missing components, opened packaging or removed security seals may be refused, except where the item arrived defective or incorrect or where applicable law requires otherwise.
Items that may be excluded
- Personalized, engraved, custom-made or customer-resized items.
- Pierced earrings or other hygiene-sensitive jewelry after sealed hygiene packaging has been opened, except for defective or incorrect items and where law requires otherwise.
- Digital gift cards.
- Items clearly marked final sale before purchase.
How to request a return
- Contact ZETHECH Client Care with the order number, item and reason for the request.
- Wait for written authorization and return instructions.
- Pack the item securely with all included materials and use a tracked shipping service.
- Retain proof of shipment until the return is completed.
Do not send a return to an address found on a parcel or invoice without written instructions.
Return shipping
For a voluntary change-of-mind return, the customer is normally responsible for return shipping, insurance and any return customs charges. Original shipping charges are normally non-refundable unless required by law.
When ZETHECH confirms that an item was incorrect, arrived damaged or has an approved manufacturing defect, return-shipping arrangements may be provided according to Client Care instructions.
Inspection and approval
Receiving a return does not automatically approve it. ZETHECH will inspect the item and compare it with the order record and return conditions.
Refunds and exchanges
Approved refunds are issued to the original payment method. Payment providers and banks may require additional processing time. Exchanges depend on inventory and destination and may be processed as a return followed by a replacement order.
2-year manufacturing warranty
A verified manufacturing defect is handled separately under the 2-year ZETHECH Limited Manufacturing Warranty. Warranty approval is not automatic. ZETHECH may request the order record, photographs, video or physical inspection. If a genuine manufacturing defect is approved, ZETHECH may repair the item, replace it with the same or an equivalent item, issue store credit or provide a refund, subject to applicable law.
Contact
Email Zethech1@gmail.com or WhatsApp +972-50-868-8236. Include the order number and email used at checkout.
